Shipping & Delivery Policy
At S-TECH, we pack every order carefully to protect your products during transit. We use Shiprocket to arrange shipping through its courier partners.
Shipping Charges
Shipping charges are calculated on the order value and displayed at checkout.
| Order Value | Delivery Fee |
|---|---|
| Below ₹2,000 | ₹150 |
| ₹2,000 and above | Free |
Order Processing & Dispatch
Orders are normally dispatched from our end within 1–2 days from the date of order.
Dispatch refers to handing your package over to the courier partner. It does not mean that the order will be delivered within 1–2 days.
If an unexpected delay affects dispatch, we will contact you using the details provided with your order.
Delivery Timelines
Delivery time after dispatch depends on your location, PIN code and the courier partner handling the shipment.
Courier delays may occur due to weather, public holidays, transport disruptions, delivery restrictions or other operational issues. Any delivery estimate provided is indicative and may change.
Shipment Tracking
Once your order has been dispatched, tracking details will be shared using the contact information provided with your order.
Tracking updates may take some time to appear after the courier partner collects the package. If you need help tracking your shipment, please call 044-43227186.
Delivery Address & Contact Details
Please provide a complete and accurate delivery address, including:
- Recipient’s full name.
- Door number, building name and street.
- Area, city and state.
- Correct PIN code.
- A reachable telephone number.
- A nearby landmark, where helpful.
Incomplete or incorrect details may lead to delivery delays or an unsuccessful delivery attempt. If you notice an error after ordering, contact us immediately. Address changes depend on the shipment’s status and cannot be guaranteed once dispatched.
Courier Serviceability
Delivery is subject to courier availability and serviceability at the destination PIN code.
If the courier partner cannot service your address, our team will contact you to discuss the available delivery arrangements.
Unsuccessful Delivery Attempts
Please ensure that you or an authorised recipient is available to receive the package and respond to calls from the courier partner.
If you miss a delivery attempt or see an unsuccessful delivery update, contact the courier partner or our customer care team promptly. Further delivery attempts are subject to the courier partner’s procedures.
Damaged or Tampered Packages
Please check the outer packaging when your order arrives.
If the package appears visibly damaged, opened or tampered with, bring it to the delivery agent’s attention and contact us promptly. Where possible, take clear photographs of the packaging, shipping label and any product damage, and retain the packaging for assessment.
For an incorrect or missing item, contact us with your order number and relevant photographs so that we can investigate.
Shipping for Warranty Claims
For a warranty claim, customers must arrange to courier the card back to our service centre, along with a copy of the purchase invoice.
We recommend calling 044-43227186 before sending a card, as compatibility, driver or installation issues may be resolved without returning the product.
Please refer to our warranty page for the service centre address, packing instructions, eligibility, testing and replacement process, and applicable return courier charges.
Contact Us
For shipping enquiries, tracking assistance or delivery-related concerns, please contact:
S-TECH Customer Care
Telephone: 044-43227186
Please keep your order number ready when calling.
