Last updated: 17 October 2026
S-TECH respects your privacy. This Privacy Policy explains how we collect, use, share and protect personal information when you visit our website, place an order, contact us or submit a warranty claim.
In this policy, “we”, “us” and “our” refer to [legal name of the business operating S-TECH], which operates [website address].
1. Information We Collect
The information we collect depends on how you interact with us.
Information You Provide
When you place an order, create an account, contact customer care or submit a warranty claim, we may collect:
- Your name.
- Email address and telephone number.
- Billing and delivery addresses, including PIN code.
- Order details and purchase history.
- GST details, where provided for invoicing.
- Account information, if account registration is available.
- Messages, enquiries and customer support correspondence.
- Purchase invoices, product model or serial numbers, photographs and fault descriptions submitted for warranty support.
- Computer, motherboard and operating system details you choose to provide for compatibility assistance.
Please provide only information relevant to your purchase or enquiry. Do not send passwords, OTPs, payment PINs or unrelated personal documents.
Information Collected During Website Use
Depending on the website tools enabled, we may collect technical information such as:
- IP address.
- Browser and device type.
- Operating system.
- Pages viewed and links clicked.
- Visit dates, approximate location derived from IP address and referral source.
- Cookie identifiers and website interaction data.
The cookies and similar technologies actually used on this website are described in Section 6.
Payment Information
Payments are handled through the payment service providers available at checkout.
We receive information needed to confirm and reconcile your payment, such as payment status, transaction reference, amount and payment method. Information you enter directly into a payment provider’s secure checkout is handled according to that provider’s privacy policy.
Please review the payment provider’s policy before completing your payment.
2. How We Use Your Information
We use personal information as necessary to:
- Receive, process and fulfil orders.
- Confirm payments and issue invoices.
- Arrange shipping and provide tracking updates.
- Contact you about an order or delivery issue.
- Respond to product and compatibility enquiries.
- Assess warranty eligibility, test returned products and arrange replacements.
- Maintain customer service and transaction records.
- Operate, secure and improve the website.
- Detect and investigate suspected fraud or misuse.
- Meet applicable accounting, tax and other legal requirements.
- Send promotional communications where you have agreed to receive them or where otherwise permitted.
We do not use information for an unrelated purpose without providing any notice or obtaining any permission required by applicable law.
3. Order & Service Communications
We may contact you using the details you provide to communicate about:
- Order confirmation and payment status.
- Dispatch, tracking and delivery.
- Product enquiries and troubleshooting.
- Warranty inspection findings and replacement dispatch.
- Information needed to complete a service request.
These communications relate to your purchase or enquiry and are separate from promotional messages.
4. Marketing Communications
If you subscribe or otherwise agree to receive marketing communications, we may send product updates, offers and other S-TECH news through the channels you select.
You can withdraw your marketing preference using the unsubscribe option provided in a message or by contacting us.
Opting out of marketing does not prevent us from sending necessary communications about an existing order, warranty claim or service request.
5. When We Share Information
We share personal information where needed to fulfil your request, operate our business or meet legal obligations.
Shipping Providers
We use Shiprocket to arrange deliveries through its courier partners. Information such as your name, delivery address, telephone number and relevant shipment details is shared to arrange collection, delivery, tracking and delivery-related support.
Payment Providers
Relevant order and transaction information is shared with payment providers to process payments, confirm transactions, handle payment enquiries and investigate suspected fraud.
Website & Operational Service Providers
Information may be processed by providers supporting website hosting, order management, communications, security, technical support and other functions used on our website.
Professional Advisers & Authorities
We may disclose relevant records to accountants, auditors, legal advisers or public authorities where necessary for legitimate business requirements, legal compliance or the handling of a dispute.
Business Changes
If the business undergoes a merger, transfer or sale, relevant customer records may be transferred as part of that transaction, subject to applicable privacy requirements.
We limit information shared to what is reasonably needed for the relevant purpose.
6. Cookies & Similar Technologies
Cookies are small files placed on your device. Depending on the tools enabled, our website may use cookies or similar technologies to:
- Maintain your shopping cart and session.
- Remember preferences.
- Support account login.
- Protect the website and prevent misuse.
- Understand website usage.
- Measure advertising performance, where enabled.
[Before publishing, identify the cookie categories and analytics or advertising tools actually used, and link to your cookie settings or cookie notice where available.]
Where consent is required for optional cookies, you can make or change your choices through the website’s cookie controls.
You can also manage cookies in your browser. Blocking essential cookies may affect functions such as checkout or account login.
7. Warranty & Technical Support Information
When you request support, we may ask for your invoice, product details, photographs and relevant system information to assess the issue.
We use this information to verify the purchase, investigate the fault, communicate testing results and arrange a replacement or return shipment.
Please remove unrelated personal information from photographs and documents before submitting them.
For warranty procedures and eligibility, refer to our warranty page.
8. How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, warranty administration and recordkeeping.
Some records may need to be retained longer to meet tax, accounting or other legal requirements, resolve disputes or investigate fraud.
When information is no longer needed, we take steps to delete it, anonymise it or securely dispose of it, as appropriate.
9. Information Security
We use reasonable technical and organisational safeguards appropriate to the information we handle. These may include access restrictions, secure service providers and measures to protect transaction and customer records.
No website, electronic transmission or storage system is completely secure. If you suspect that your account or information has been compromised, contact us promptly.
Keep your account password confidential and do not share OTPs or payment credentials.
10. Your Choices & Requests
Subject to applicable law, you may contact us to:
- Ask about the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of information that we are no longer required to retain.
- Withdraw consent where processing depends on your consent.
- Opt out of promotional communications.
- Raise a privacy concern or complaint.
We may ask for proportionate information to verify your identity before responding. We will not ask for your account password or payment OTP.
Some requests may be subject to legal retention requirements or other applicable exceptions. If a request cannot be fully fulfilled, we will explain the relevant reason.
Withdrawing consent may affect services that depend on that information, but does not affect processing already lawfully completed.
11. Information About Other People
If you provide another person’s details, such as a delivery recipient’s name, address or telephone number, ensure that you are authorised to do so and that they are aware their information will be used for the relevant delivery or service.
12. Children’s Privacy
Our website is intended for customers able to make purchases lawfully and is not directed at children.
If you believe a child has provided personal information without appropriate authorisation, contact us so that we can review the matter and take appropriate action.
13. Third-Party Websites & Services
Our website may link to third-party websites, payment services, driver downloads or other resources.
Those services operate under their own privacy policies. Please review their policies before providing personal information. This policy describes S-TECH’s handling of information and does not replace a third party’s privacy notice.
14. Processing Locations
Our service providers may process or store information in India or other countries, depending on their infrastructure.
Where information is processed outside India, we will comply with applicable requirements relating to such processing and transfers.
15. Changes to This Policy
We may update this Privacy Policy when our website, services, information practices or legal requirements change.
The revised policy will be published on this page with an updated date. Where required, we will provide additional notice or obtain consent for relevant changes.
16. Contact Us About Privacy
For privacy questions, correction requests or concerns about your information, contact:
S-TECH Customer Care
Telephone: 044-43227186
Privacy email: [insert monitored email address]
Correspondence Address
Shree Sai Infocomm
34/6, 1st Floor,
Sunguvar Agraharam Street,
Chintadripet,
Chennai – 600002,
Tamil Nadu, India.
Privacy / Grievance Contact
Name: Bhavik H
Designation: Sales Head
Email: [email protected]
Please describe your concern and provide enough information for us to respond. Avoid including sensitive information unless it is necessary for your request.
