Welcome to S-TECH. These Terms & Conditions govern your use of our website and purchases made through it.
Please read these terms together with our Warranty Policy, Shipping Policy and Cancellation & Refund Policy before placing an order.
By using our website or placing an order, you agree to these terms, subject to your rights under applicable law.
1. Use of Our Website
You may use this website to browse products, obtain information, contact us and make purchases for lawful purposes.
You must not:
- Provide false or misleading information.
- Place fraudulent orders or use an unauthorised payment method.
- Attempt to access another customer’s account or confidential information.
- Interfere with the website’s security or operation.
- Upload malicious software or misuse website content.
If you create an account, you are responsible for keeping your login credentials confidential. Please inform us promptly if you suspect unauthorised access.
2. Product Information
Our product listings describe the specifications, features, connections and system requirements of S-TECH products.
Please review the exact model number, specifications and package contents before ordering. Products within the same category may differ in chipset, port count, PCIe interface, supported features and operating system compatibility.
Product images may include accessories or equipment used for illustration. These are included only when expressly listed in the package contents.
Colours and finishes may appear slightly different because of photography, lighting or screen settings. These differences do not change the specifications or features advertised.
If a listing contains unclear or conflicting information, please contact us before purchasing.
3. Product Compatibility
Before ordering, please confirm that the selected card meets your requirements and is compatible with your computer and connected equipment.
Depending on the product, you may need to check:
- PCIe slot size, generation and electrical lane configuration.
- Available cabinet space and card clearance.
- Full-height or low-profile bracket requirements.
- Operating system version and driver availability.
- Additional power requirements.
- Cable, connector, transceiver and peripheral compatibility.
- Support for your intended software or application.
Physical fit does not, by itself, guarantee full compatibility or performance.
For guidance, call 044-43227186 before placing an order. Our advice depends on the system details you provide. These checks do not limit our responsibility for accurate product descriptions or any express compatibility assurance given by us.
4. Orders & Order Information
Please check your product selection, quantity, delivery address, PIN code and contact number before completing checkout.
Orders are subject to payment verification, stock availability and delivery serviceability. An automated order acknowledgement confirms receipt of your order; it does not confirm dispatch.
If we cannot fulfil an order, we will contact you using the details provided. We will not substitute another product or request an additional payment without your agreement.
If payment has been received for an order that we cannot supply, the amount paid for the unfulfilled order will be refunded.
5. Pricing & Payment
Prices are displayed in Indian Rupees (₹). Applicable taxes, shipping charges and the total payable amount will be shown at checkout.
Prices, discounts and offers may change for future orders. Such changes will not retrospectively alter the agreed price of an accepted order.
Please make payments only through the payment methods available at checkout. Never share your OTP, password, PIN or other confidential payment credentials with anyone claiming to represent S-TECH.
If your account is debited but an order confirmation is not received, contact us with the payment reference and transaction details so that we can investigate.
6. Shipping Charges
Our standard shipping charges are:
| Order Value | Delivery Fee |
|---|---|
| Below ₹2,000 | ₹150 |
| ₹2,000 and above | Free |
The applicable delivery charge will be displayed at checkout.
7. Dispatch & Delivery
We use Shiprocket to arrange shipping through its courier partners.
Orders are normally dispatched from our end within 1–2 days from the date of order. Dispatch means handing the package to the courier partner. It does not mean delivery will take place within that period.
Delivery time depends on your location, PIN code, courier serviceability and transit conditions. Tracking details will be shared after dispatch using the contact information supplied with your order.
Weather, holidays, transport disruptions and courier operational issues may affect delivery estimates. If your shipment is delayed, contact us for assistance.
Please refer to our Shipping Policy for complete details.
8. Delivery Address & Receipt of Goods
Customers must provide a complete, accurate delivery address and a reachable telephone number.
If you identify an error after ordering, contact us immediately. Address changes depend on the shipment’s status and cannot be guaranteed after dispatch.
Please ensure that you or an authorised recipient is available to receive the package. If delivery is unsuccessful, contact the courier partner or our customer care team promptly.
9. Damaged, Incorrect or Incomplete Deliveries
Please inspect the outer packaging when your order arrives.
If it appears damaged, opened or tampered with, notify the delivery agent and contact us promptly. Retain the packaging and, where possible, take clear photographs of the package, shipping label and product.
For an incorrect item, missing contents or delivery damage, provide your order number and a description of the issue. We will investigate and arrange an appropriate resolution.
Damage occurring during our original delivery to you will be assessed separately from damage occurring while you send a product to our service centre.
10. Order Cancellations
We do not accept customer-requested cancellations once an order has been placed, except where required by applicable law.
Please confirm your requirements and compatibility before ordering. If you need help choosing a product, call 044-43227186 before completing your purchase.
11. Returns & Refunds
We do not offer change-of-mind returns or refunds for incorrect product selection or compatibility issues where the product matches its description and no incorrect compatibility assurance was given by us.
Our standard warranty remedy for an eligible defective product is replacement with a fresh piece after inspection and testing.
Products sent for warranty assessment are not treated as returns for a refund.
These conditions do not exclude any return, refund, cancellation or other remedy required by applicable law.
Please read our Cancellation & Refund Policy for further information.
12. One-Year Warranty
All S-TECH cards carry a 1-year warranty from the purchase date shown on the invoice.
Every product submitted for warranty will be inspected, tested and thoroughly analysed at our service centre. If confirmed defective and eligible for warranty, it will be replaced with a fresh piece and couriered back to the customer.
A clear copy of the purchase invoice must accompany the card. Claims cannot be processed until the required invoice is provided.
We recommend calling 044-43227186 before sending a card. Our team may be able to resolve compatibility, driver or installation issues without a return.
For full details, refer to our warranty page.
13. Warranty Exclusions
The standard warranty does not apply in the following circumstances:
- The 1-year warranty period has expired.
- The card, circuit board, components, connectors, PCIe contacts or bracket are physically damaged.
- The product is damaged during transit to our service centre.
- Inspection reveals short circuits, burn marks, burnt components or other electrical damage.
- The product shows liquid damage, moisture damage or corrosion.
- The card has undergone unauthorised repairs, tampering or modification.
- Damage results from incorrect installation, excessive force, unsuitable power connections or use outside the product’s specified requirements.
Our service team will explain the findings if a warranty claim is declined. These exclusions do not override rights or remedies available under applicable law.
14. Sending Products for Warranty
Customers must arrange to courier the card to our service centre.
Please pack it in an anti-static bag with adequate cushioning and a sturdy outer box. Include:
- A clear copy of the purchase invoice.
- Your full name and telephone number.
- Your complete return address and PIN code.
- A written description of the issue.
- Relevant computer, motherboard and operating system details.
Keep your courier receipt and tracking information until the claim is completed.
15. Products Found to Be Working Correctly
If testing confirms that the card operates correctly, it will not qualify for replacement as a defective product.
Our team will explain the findings and discuss relevant compatibility, driver or configuration issues.
The customer must bear the courier charges for returning a working card from our service centre. Applicable charges will be communicated before dispatch.
16. Installation & Safe Use
Follow the product instructions and your computer manufacturer’s installation guidance.
Before installing or removing an internal card:
- Switch off the computer and disconnect it from power.
- Take appropriate precautions against static electricity.
- Confirm the correct slot and power connections.
- Avoid forcing the card or connectors into place.
- Seek assistance from a qualified technician if needed.
Maintain suitable backups before making hardware or driver changes.
17. Performance & Third-Party Compatibility
Actual performance depends on the card, motherboard, available PCIe bandwidth, drivers, operating system, connected devices and workload.
Advertised interface or link speeds do not guarantee equivalent application-level transfer speeds in every system.
Third-party chipsets, software, operating systems and trademarks belong to their respective owners. References to them describe product features or compatibility and do not imply endorsement unless expressly stated.
Third-party software and drivers may be governed by their own licence terms.
18. Intellectual Property
Website content, including text, graphics, branding, photographs and layouts, is owned by S-TECH or used with permission, except where otherwise identified.
You may access this content for shopping and product evaluation. Commercial copying, modification, reproduction or distribution requires permission from the relevant rights holder, except where permitted by law.
19. Privacy & Customer Information
Personal information submitted through this website is handled in accordance with our Privacy Policy.
Information needed to process payments, fulfil orders, arrange delivery or provide customer support may be shared with the relevant service providers for those purposes.
Please ensure that the information you provide is accurate and up to date.
20. Website Availability & Responsibility
We take reasonable steps to maintain the website and provide accurate information. However, temporary interruptions, technical errors or maintenance may affect access.
To the extent permitted by law, we are not responsible for losses caused solely by misuse, unauthorised modifications or incorrect installation of a product.
Nothing in these terms excludes our legal obligations, responsibility for our express commitments or liability that cannot lawfully be excluded.
21. Events Outside Our Reasonable Control
Severe weather, transport disruptions, government restrictions, network failures and similar events may affect order processing or delivery.
Where such an event materially affects an order, we will communicate available information and next steps. This does not remove any remedy required by applicable law.
22. Changes to These Terms
We may update these Terms & Conditions by publishing a revised version on this page.
The terms applicable when your order was placed will continue to govern that order unless a change is required by law or agreed with you.
23. Governing Law & Dispute Resolution
These terms are governed by the laws of India.
Please contact us first if you have a concern so that we can attempt to resolve it. Nothing in these terms prevents you from approaching a competent consumer commission, court or other authority, or exercising your statutory rights.
24. Contact & Service Centre
For order assistance, product compatibility guidance, warranty enquiries or complaints, contact:
S-TECH Customer Care
Telephone: 044-43227186
Service Centre
Shree Sai Infocomm
34/6, 1st Floor,
Sunguvar Agraharam Street,
Chintadripet,
Chennai – 600002,
Tamil Nadu, India.
Please keep your order number and purchase invoice details ready when contacting us.
